At Discount Auto Glass (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at discautoglass.com (the “Site”) or use our auto glass repair and replacement services.

By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Request a quote for our services
• Book an appointment
• Contact us through our website, phone, or email
• Sign up for our newsletter or promotional communications
• Submit a review or testimonial
• File an insurance claim through our services

This information may include:

• Name
• Email address
• Phone number
• Mailing address or service location
• Vehicle information (make, model, year, VIN)
• Insurance information (company name, policy number, claim details)
• Payment information (processed securely through third-party payment processors)
• Service history and preferences
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time stamps
• Device identifiers

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Site. These technologies help us:

• Remember your preferences
• Understand how you use our Site
• Improve our services
• Deliver targeted advertising
• Analyze Site traffic and performance

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Process and fulfill your service requests and appointments
• Provide mobile auto glass services at your location
• Coordinate with technicians for service delivery
• Communicate with you about your service appointments
• Process payments and maintain transaction records

2.2 Insurance Processing

• Coordinate with your insurance provider
• Process insurance claims on your behalf
• Verify coverage and obtain authorizations
• Provide required documentation to insurance companies

2.3 Customer Service

• Respond to your inquiries and support requests
• Provide customer service and technical support
• Send service reminders and follow-up communications
• Conduct customer satisfaction surveys

2.4 Marketing and Communications

• Send promotional emails about our services, special offers, and updates (with your consent)
• Provide information about new services or features
• Send seasonal maintenance reminders

2.5 Business Operations

• Improve our Site and services
• Analyze usage trends and preferences
• Prevent fraudulent activity and enhance security
• Comply with legal obligations
• Maintain business records

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Website hosting and maintenance providers
• Email service providers
• Marketing and advertising partners
• Analytics providers
• Customer relationship management (CRM) systems

These service providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information.

3.2 Insurance Companies

When you request insurance claim assistance, we share relevant information with your insurance provider to process your claim, including vehicle information, damage details, service costs, and required documentation.

3.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Complying with legal processes (subpoenas, court orders)
• Enforcing our Terms and Conditions
• Protecting our rights, privacy, safety, or property
• Investigating potential violations or fraud

3.5 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Secure servers and data storage systems
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

• The nature of the information and why it was collected
• Legal and regulatory requirements
• Warranty and service guarantee periods
• Potential legal claims or disputes
• Our legitimate business interests

When we no longer need your information, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to access and update your personal information. You can request a copy of the personal information we hold about you and correct any inaccuracies.

6.2 Deletion

You may request that we delete your personal information, subject to certain legal exceptions (such as information needed for legal compliance or legitimate business purposes).

6.3 Opt-Out of Marketing

You can opt out of receiving marketing communications from us at any time by:

• Clicking the “unsubscribe” link in our emails
• Contacting us directly using the information below
• Updating your communication preferences

Please note that even if you opt out of marketing communications, we may still send you service-related messages (such as appointment confirmations and service updates).

6.4 Do Not Track

Some browsers have “Do Not Track” features that signal to websites that you do not want your online activities tracked. Our Site does not currently respond to Do Not Track signals.

6.5 Texas Residents

If you are a Texas resident, you may have additional rights under Texas law. Please contact us to exercise any applicable rights.

7. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us using the information provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the “Effective Date” at the top of this policy
• Sending you an email notification (if you have provided your email address)

We encourage you to review this Privacy Policy periodically. Your continued use of our Site or services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us