Welcome to Discount Auto Glass. These Terms and Conditions (“Terms,” “Terms of Use”) govern your use of our website at discautoglass.com (the “Site”) and your use of our auto glass repair and replacement services (the “Services”).

1. Acceptance of Terms

By accessing our Site, booking an appointment, requesting a quote, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, customers, and others who access or use our Services.

If you are using our Services on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms, and references to “you” in these Terms will refer to both you and that entity.

2. Our Services

Discount Auto Glass provides professional auto glass repair and replacement services, including but not limited to:

• Windshield replacement and repair
• Auto glass repair for cracks and chips
• Mobile auto glass services at customer locations
• Power window repair
• Truck glass replacement
• ADAS (Advanced Driver Assistance Systems) calibration
• Door and rear glass replacement
• Sunroof glass repair
• Rear and side mirror replacements
• Insurance claim coordination and processing

2.1 Service Locations

We operate from two physical locations and provide mobile services throughout our service areas:

• Location 1: 2020 S Austin Ave, Georgetown, TX 78626
• Location 2: 1502 Springtree Cir, Richardson, TX 75082
• Mobile Service: Available at your location within our service area

2.2 Service Availability

Service availability is subject to technician availability, parts availability, weather conditions, and other factors beyond our control. We reserve the right to refuse service or cancel appointments at our discretion.

3. Booking and Appointments

3.1 Quote Requests

When you request a quote through our Site or by phone, we will provide an estimate based on the information you provide. Quotes are estimates only and may be subject to change based on actual inspection of your vehicle and the work required.

3.2 Appointment Scheduling

Appointments can be scheduled through our website, by phone, or in person. We will confirm your appointment via phone, email, or text message. Same-day appointments are subject to availability.

3.3 Cancellations and Rescheduling

• Customer Cancellations: If you need to cancel or reschedule your appointment, please contact us at least 24 hours in advance. Late cancellations (less than 24 hours notice) or no-shows may be subject to a cancellation fee.
• Our Cancellations: We reserve the right to cancel or reschedule appointments due to technician unavailability, parts shortages, weather conditions, or other unforeseen circumstances. We will make every effort to contact you as soon as possible to reschedule.

3.4 Mobile Service

For mobile services, you must provide a safe, accessible location for our technicians to perform the work. You are responsible for ensuring adequate parking, electrical access (if required), and weather-protected space when necessary. If conditions are unsafe or unsuitable for service, we reserve the right to reschedule or relocate the service to one of our shop locations.

4. Pricing and Payment

4.1 Pricing

All prices are quoted in U.S. dollars (USD) and are subject to change without notice. Final pricing will be determined based on:

• The actual condition of your vehicle and required repairs
• Parts and materials needed
• Labor costs
• Any additional services requested

We provide upfront quotes with no hidden fees. Any changes to the quoted price will be communicated to you before work begins.

4.2 Payment Terms

• Payment is due upon completion of services unless other arrangements have been made in advance
• We accept cash, credit cards, debit cards, and approved insurance payments
• For insurance claims, you are responsible for paying any deductible or non-covered amounts
• Payment processing is handled through secure third-party payment processors

4.3 Insurance Claims

We work with all major insurance providers. When you file a claim through us:

• We will coordinate with your insurance company on your behalf
• You remain ultimately responsible for all charges
• You are responsible for paying any deductible or amounts not covered by insurance
• You authorize us to contact your insurance provider and share relevant information about your vehicle and services
• Insurance approval and coverage decisions are made solely by your insurance provider

4.4 Late Payments

If payment is not received when due, we reserve the right to charge interest on the outstanding balance at a rate of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is less. You will also be responsible for any collection costs, including reasonable attorney fees.

5. Warranties and Guarantees

5.2 Warranty Exclusions

Our warranty does NOT cover:

• Damage from accidents, collisions, or impacts after service
• Damage from extreme weather events (hail, falling objects, etc.)
• Normal wear and tear
• Stress cracks or damage caused by vehicle frame or body damage
• Damage resulting from improper vehicle modifications
• Damage caused by failure to follow our care instructions
• Parts or glass defects (covered by manufacturer warranties)
• Services performed by other repair shops

5.3 Glass and Parts

Glass and parts are covered by manufacturer warranties. Any claims for defective glass or parts will be handled in accordance with the manufacturer’s warranty terms.

5.4 ADAS Calibration

ADAS calibration services are performed according to manufacturer specifications using certified equipment. We warrant that calibrations are performed correctly, but we cannot warrant the ongoing functionality of your vehicle’s ADAS systems, which may be affected by other vehicle issues or damage.

5.5 Warranty Claims

To make a warranty claim:

• Contact us as soon as you notice an issue
• Provide your service receipt or invoice number
• Allow us to inspect the issue
• We will repair or replace any workmanship defects at no charge

6. Customer Responsibilities

6.1 Vehicle Condition

You represent and warrant that:

• You are the owner of the vehicle or have authorization to have it serviced
• The vehicle is in safe operating condition (aside from glass damage)
• You have disclosed all relevant damage or conditions that may affect our services
• The vehicle is safe for our technicians to work on

6.2 Post-Service Care

After service, you must:

• Follow all care instructions provided by our technicians
• Allow adhesives to cure for the recommended time (typically 1-24 hours)
• Avoid car washes, high-pressure water, and extreme temperatures during the curing period
• Keep windows partially open for ventilation as recommended
• Not remove any retention tape or materials until instructed

Failure to follow post-service care instructions may void your warranty.

6.3 Vehicle Access

For mobile services, you must:

• Provide clear access to the vehicle
• Remove all valuables and personal items from the vehicle
• Ensure a safe work environment for our technicians

7. Liability and Disclaimers

7.1 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claim arising from our services will not exceed the amount you paid for the specific service
• We are not liable for any indirect, incidental, consequential, special, or punitive damages
• We are not liable for damage to vehicle systems, electronics, or components that may result from necessary removal or installation procedures
• We are not liable for pre-existing damage to your vehicle that may be discovered during service
• We are not liable for items left in your vehicle

7.2 Insurance and Third Parties

We are not responsible for:

• Insurance company decisions regarding coverage or payment
• Delays in insurance processing or payment
• Disputes between you and your insurance provider
• Actions or inactions of third-party service providers

7.3 Vehicle Damage Disclaimer

While we take great care in handling your vehicle, auto glass replacement and repair may reveal or require addressing pre-existing damage, including:

• Rust or corrosion around glass areas
• Damaged moldings or trim
• Body damage or deterioration
• Paint damage

We are not responsible for such pre-existing conditions. If additional work is needed, we will inform you and provide a quote before proceeding.

7.4 “AS IS” Services

EXCEPT AS EXPRESSLY SET FORTH IN OUR WARRANTY, ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8. Use of Our Website

8.1 Permitted Use

You may use our Site for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Infringe on our or any third party’s intellectual property rights
• Transmit any harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Site or servers
• Use the Site to transmit spam, chain letters, or unsolicited messages
• Impersonate any person or entity
• Collect or harvest information about other users

8.2 User Content

If you submit reviews, testimonials, photos, or other content to our Site:

• You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content
• You represent that you own or have permission to share the content
• You agree that we may edit or remove content at our discretion
• You will not submit false, misleading, or defamatory content

8.3 Accuracy of Information

We strive to provide accurate information on our Site, but we do not warrant that:

• The Site will be uninterrupted or error-free
• Information on the Site is complete, accurate, or current
• Defects will be corrected
• The Site is free from viruses or harmful components

9. Intellectual Property

9.1 Ownership

All content on our Site, including text, graphics, logos, images, software, and design, is the property of Discount Auto Glass or our licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 Trademarks

The Discount Auto Glass name, logo, and related marks are trademarks of Discount Auto Glass. You may not use our trademarks without our prior written permission.

9.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes. This license does not include the right to:

• Modify, copy, or create derivative works from our Site content
• Download (except for caching) or reproduce content for commercial purposes
• Use data mining, robots, or similar data gathering tools
• Frame or link to our Site without permission

10. Third-Party Links and Services

Our Site may contain links to third-party websites or services. We do not endorse, control, or assume responsibility for any third-party content, products, or services. Your use of third-party websites is at your own risk and subject to their terms and privacy policies.

11. Dispute Resolution

11.1 Informal Resolution

If you have any dispute with us, you agree to first contact us and attempt to resolve the dispute informally before pursuing formal legal action.

11.2 Binding Arbitration

If we cannot resolve a dispute informally within 30 days, any controversy or claim arising out of or relating to these Terms or our Services shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in Texas, and judgment on the arbitration award may be entered in any court having jurisdiction.

11.3 Class Action Waiver

You agree that any arbitration or proceeding shall be limited to the dispute between you and us individually. To the fullest extent permitted by law, you waive any right to pursue disputes on a class, consolidated, or representative basis.

11.4 Exceptions

Either party may seek injunctive or equitable relief in court to protect intellectual property rights or confidential information.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any legal action or proceeding relating to these Terms (except for arbitration) shall be brought exclusively in the state or federal courts located in Texas, and you consent to the jurisdiction of such courts.

13. Indemnification

You agree to indemnify, defend, and hold harmless Discount Auto Glass, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any misrepresentation made by you
• Your negligence or willful misconduct

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Discount Auto Glass regarding our Services and supersede all prior agreements, understandings, and representations.

16. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by an authorized representative of Discount Auto Glass.

17. Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

18. Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, or supply chain disruptions.

19. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our Site
• Updating the “Effective Date” at the top of this page
• Sending email notification (if you have provided your email address)

Your continued use of our Site or Services after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using our Site and Services.

20. Contact Information

21. Acknowledgment

BY USING OUR SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE OUR SITE OR SERVICES.